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Small Business Saturday

By Kevin Chu, Analyst at the Marchex Institute and Leslie Ihnot, Product Marketing Manager, Local Leads  Small businesses are core to us at Marchex. We support hundreds of thousands of SMBs by placing ads online and on mobile that get

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Posted in Local Advertising, Performance Advertising

Is Seth Godin’s Advice Good For Call Centers?

By John Busby, SVP of the Marchex Institute  Last week, best-selling author and blogger Seth Godin wrote about the importance to brands of getting the call center experience right, and provided a handful of suggestions. The Marchex Institute has analyzed more

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Posted in Data, Marchex Institute

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